Privacy Policy

  • This Privacy Policy explains how ConniePad manages your personal information. It also sets out additional information about our companies. By accessing our websites, and apps or using our products or services, you consent to the terms of this Policy, including consenting to us collecting, using, and disclosing your personal information as set out in this Policy. Whether you are new to ConniePad or a long-time user, please take the time to get to know our privacy practices.

    • Application of Privacy Policy

      ConniePad operates in Australia so our jurisdictions are bound by Australia's respective privacy and personal data protection legislation. In Australia, this includes the Australian Privacy Principles and the Australian Privacy Act 1988 (Cth) (Australian Privacy Laws) (subject to exemptions that apply to us under that Act). References in this Policy to the Privacy Act shall be taken to mean the Australian Privacy Laws unless otherwise stated.

      To the extent any personal information we collect relates to an EU resident or a California resident, each of the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) respectively apply.

      Due to the nature of some of our business activities, from time to time, we will handle personal information relying on the media exemption in the Australian Privacy Laws where appropriate. Where we do so, we will ensure that we comply with the Media, Entertainment and Arts Alliance's Code of Ethics. If you require more information on the collection and use of personal information in the course of journalism, you can view the Media, Entertainment and Arts Alliance's Code of Ethics at https://www.meaa.org/meaa-media/code-of-ethics/.

      We may also rely on other exemptions in the Australian Privacy Laws including for example, for related bodies corporate and employee records.

      You should refer to the above Privacy Policies for information on how these entities manage the personal information they hold.

    • How to contact us

      You can contact our email: [email protected]

    • What information we collect

      What is personal information

      In this Policy, the term ‘personal information' has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to identify an individual. This may include their name, age, gender, postcode contact details (including phone numbers and email addresses) and insights that we generate about identifiable individuals. If the information we collect personally identifies an individual, or an individual is reasonably identifiable from it, then the information will likely be considered personal information.

      • Email address

        When you purchase our products or services, we collect your email address to send you the purchase receipt, license key, and help you manage your subscription and licenses. We will not use your email address for any other purpose.

      • Anonymous app usage information

        We collect anonymous usage information (e.g. app version, operating system, device type, and usage patterns) to improve and maintain the health of our app and services. This information is collected through third-party services such as Mixpanel. We do not use this information for any other purpose.

      • Crash reports

        We collect crash reports to make sure the able is stable and reliable without any issues. This information is collected through third-party services such as Sentry.

    • How we collect your information

      Directly from you

      We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:

      We do this in ways including:

    • How we use your information

      To provide our products and services

      Your information is collected and used by us:

      • to provide products and services to you and deliver the best possible quality of customer experience (such as by gaining an understanding of your needs);
      • to provide you with news, information or advice about our existing and new products and services, including for marketing and targeting online advertising;
      • to communicate with you, including but not limited to, by email or app notifications;
      • to manage and enhance our products and services (such as for research and development);
      • to personalise and customise your experience;
      • to provide you with access to protected areas of our applications;

    • Your rights in relation to your information

      Accessing your personal information

      You may request access to personal information we hold about you by contacting us (see “How to contact us”). We will respond to your request within a reasonable period. We will give access in the manner you have requested if it is reasonable to do so. We will not charge for simply making a request and will not charge to correct or update your personal information. However, depending on the nature and scope of the personal information you have requested, and to the extent permitted by law, we may charge you a reasonable fee to provide access to this information. If you make an access request, we may ask you to verify your identity. There may be instances where, for legal reasons, we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

      Correcting your personal information

      We take reasonable steps to ensure that the personal information we collect, hold, use and disclose is correct, complete and up-to-date. However, the accuracy of that information largely depends on the information provided to us. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. We will also give you written reasons for any refusal.

      Members of our websites may be able to access and update their details online. We request that you keep your information current so that we may continue to improve our service to you.

      Deleting your personal information

      You may contact us to request that we delete information that we hold about you or that we delete your account by contacting [email protected]. We will respond to your request within a reasonable period.

      Complaints

      If you believe your privacy has been breached by us or have any feedback, questions or concerns about our Privacy Policy or privacy practices, please contact us (email [email protected]) and provide details of the incident so that we can investigate it.

      We will treat your requests or complaints confidentially. Our representatives may contact you after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

      If you are not satisfied with the outcome of your complaint or if you feel your privacy has been breached, you may contact:

    • Information transfers outside Australia

      We may disclose your personal information to entities located overseas for some or all of the purposes listed above. This may include disclosure to the following entities:

      • members of the ConniePad which operate overseas, our related bodies corporate, partnerships and joint venture entities;
      • our data hosting and Cloud-based IT service providers; and
      • We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information, and require (if you are a New Zealand customer) that overseas recipients will protect the information in a way that, overall, provides comparable safeguards to those which apply in New Zealand). These overseas recipients may be required to disclose information we disclose to them under a foreign law. In those instances, we will not be responsible for that disclosure.

    • Other important details

      Our Privacy Collection Statement

      Under the Privacy Act, we are required to make you aware of certain matters. This Privacy Policy is our Privacy Collection Statement, as it addresses:

      • our identity and contact details;
      • the facts and circumstances, and the purposes, of collection of personal information;
      • the consequences for you if personal information is not collected;
      • other entities, bodies or persons to which personal information is usually disclosed;
      • information about access and correction of, and how you may complain about the way we handle, your personal information; and
      • likely cross-border disclosures of personal information.

  • In some cases, we may display a Privacy Collection Statement at the point of collection. In that case, the Privacy Collection Statement that appears at the point of collection should be read together with this Privacy Policy.

    Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

    How we manage updates

    We may, from time to time, review and update this Privacy Policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recent updated Privacy Policy. Any updated versions of this Privacy Policy will be posted on our website. This Privacy Policy was last updated in May 2025.